Last Updated: 20 December 2025

Ali Ramsay Coaching (“we”, “us”, “our”) operates this website and is committed to protecting your personal data and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, join our mailing list, download resources, purchase products, or work with us.

We are the data controller for this website.

If you have any questions about this policy, please contact:
Email: [email protected]

1. What Data We Collect

We may collect and process the following information:

Identity & Contact Data

Name

Email address

Phone number (if you choose to provide it)

Client & Enquiry Data

Information you share when enquiring about coaching

Notes you choose to provide during bookings or forms

Transactional Data

Purchases or bookings made through our website

Payment confirmation (we do not store card details; these are handled securely by Stripe or PayPal)

Technical Data

IP address

Browser type

Device type

Time zone

Cookies

Log-in data (if you create an account)

Usage Data

Pages viewed

Time spent on site

Clicks and interactions
(Collected through analytics tools)

Marketing Data

Your communication preferences

Email engagement (opens, clicks)

2. How We Collect Your Data

We collect data in several ways:

When you complete a contact form

When you subscribe to the newsletter or download a freebie

When you create an account or purchase via our website

When you book a session or call

When you email us directly

Through cookies and analytics tools

Through marketing platforms (e.g., Mailchimp/ConvertKit if used)

3. How We Use Your Data

We use your personal information to:

Provide Coaching Services

Manage enquiries

Deliver coaching programmes, digital products, or courses

Send onboarding materials and resources

Communicate With You

Respond to messages

Send service updates

Send marketing emails only if you opted in

Process Payments

Payments are handled securely by Stripe or PayPal through FEA Create

We do not receive or store your card details

Improve Our Website & Offers

Analyse website performance

Understand which content is useful

Develop our services and products

We never sell your data.

4. Legal Bases for Processing Data (UK GDPR)

We process your data under one or more of these legal bases:

Contract

To provide services you purchase or request.

Consent

When you opt-in to marketing emails or newsletters.

Legitimate Interests

To:

Respond to enquiries

Improve our content and services

Maintain website security

Legal Obligation

For financial and tax record-keeping.

5. Sharing Your Data

We only share your data with trusted third-party providers essential for operating our business, such as:

FEA Create (website platform, account management, course delivery)

Stripe / PayPal (payments)

Email marketing platforms (to send newsletters and resources)

Calendly or scheduling tools

Analytics providers (e.g., Google Analytics)

Professional advisors (accountants, legal support)

All providers are GDPR compliant.

We do not sell personal data.

6. International Transfers

Some of our service providers may store data outside the UK or EU.
When this happens, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses

GDPR-compliant processing agreements

7. How Long We Keep Your Data

We only keep your data for as long as necessary:

Client and booking records: up to 6 years (for legal + financial obligations)

Email list subscribers: until you unsubscribe

Enquiry emails: 12 months

Analytics data: standard retention periods (usually 26–38 months)

8. Your Rights Under UK GDPR

You have the right to:

Request access to your data

Correct inaccurate information

Request deletion of your data

Restrict how your data is used

Object to processing

Withdraw consent at any time

Request transfer of your data

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/

9. Cookies

This website uses cookies to:

Improve website performance

Remember preferences

Analyse how visitors use the site

Support marketing and retargeting (if enabled)

You can change cookie settings at any time in your browser.

A full Cookie Policy can be added to complement this page.

10. Data Security

We take data protection seriously. Your data is:

Stored securely

Encrypted where appropriate

Accessed only by authorised personnel

Processed using secure third-party tools

11. Children

Our services and website are not intended for individuals under 18.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date will be revised accordingly.

13. Contact

For any questions about your data or this policy, please contact:

Ali Ramsay Coaching
Email: [email protected]